1. Cargo will not be shipped if payment is not made in our company accounts (shown on the invoice).
  2. All items including hazardous items must be declared otherwise penalty of £100 will be fined.
  3. We will not be accountable for any loss, damage of cargo unless insurance is paid by the customer before shipping (10% of declared value).
  4. Cancellation charges (5%) will apply after 24hrs of placing orders
  5. Storage charges will apply after 14 days. Cargo will be disposed after 45 days.
  6. Astraline does not offer refunds, rather credit will be raised in customer’s account (which can be used for other orders or shipment).
  7. A credit note will be raised on orders, only when the seller/supplier has credited the same to our respective accounts.
  8. Astraline Reserve the right to charge customers by either Dead Weight, Volume Weight or Percentage.
  9. Volumetric weight is calculated by L(cm) X W(cm) X H(cm) Divide by 6000.
  10. We are not liable for any flight delays or clearance delays as they are beyond our control.
  11. Check contents for damage, claims cannot be made after signing.
  12. Kilos will be rounded off to the nearest 10. example 5.2 kilos will be rounded off to 6 kilos, Unless advised by Management.
  13. Astraline has the right to open and inspect a Shipment without notice for safety, security, customs or other regulatory reasons.
  14. We reserve the right to refuse or cancel your order at any time for certain reasons.
  15. Please Read Our Terms and Conditions Well Before Any Payment
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