1. Cargo will not be shipped if payment is not made in our company accounts (shown on the invoice)
  2. All items including hazardous items(DG) must be declared otherwise penalty of £100 will be fined Example Batteries, Perfumes, Flammable Liquids, Weapons, Medication, Compressed Sprays, Pesticides, Aerosols, Ammunition and Gunpowder, Fireworks, Chemicals
  3. We will not be accountable for any loss, damage of cargo unless insurance is paid by the customer before shipping (10% of declared
    value)
  4. Cancellation charges (5%) will apply after 24hrs of placing orders
  5. Storage charges will apply after 14 days.Cargo will be disposed after 45 days.
  6. Astraline does not offer refunds,rather credit will be raised in customer’s account (which can be used for other orders or shipment)
  7. A credit note will be raised on orders, only when the seller/supplier has credited the same to our respective accounts
  8. Astraline Reserve the right to charge customers by either Dead Weight,Volume Weight or Percentage
  9. Volumetric weight is calculated by L(cm) X W(cm) X H(cm) Divide by 6000.
  10. We are not liable for any flight delays or clearance delays as they are beyond our control
  11. Check contents for damage, claims cannot be made after signing Delivery Note
  12. Kilos will be Charged as displayed on weighing scale example 5.3 kilos will be charged as 5.3kilos
  13. Handling charges(service fee) shall be fully paid regardless of kilos shipped for UK £5,USA $20,India $20,Dubai $20,Turkey $20,Germany £20,Nigeria $20,other parts of the world will be advised before Final invoice
  14. Applications for discounts shall be sent via email on accounts@astralinelogistics.co.uk
  15. Astraline has the right to open and inspect a Shipment without notice for safety, security, customs or other regulatory reasons.
  16. We reserve the right to refuse or cancel your order at any time for certain reasons
  17. Read Our Terms and Conditions Before Sending Cargo To us or Paying
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